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ROSE Ingleton MD

Operations Manager

Company: ROSE Ingleton MD Skincare
Location: Hybrid Remote (based Detroit Metro / SE Michigan)  
Salary Range: $75,000 to $95,000 based on experience, plus benefits 

Position Summary:

ROSE Ingleton MD is the first clinical skincare brand that centers skin of color. Founded in 2019 by board-certified dermatologist and foremost expert on skin of color Dr. Rosemarie Ingleton, the brand is available at Sephora.com, Thirteen Lune, Revolve, and RoseMDSkin.com. 

We seek an experienced, detail-oriented professional with a strong, demonstrable background in consumer goods operations to join our team and lead wholesale and e-commerce operations, sales administration, supply chain management, and general operations/reporting. 

Reporting to the President, this role is a critical hire for the brand to support the next phase of our growth. Consumer goods experience and a passion for startups are necessary. We are a small, remote team, and this role is responsible for supporting our products and operations from product brief to sale through our retailers. 

Key Responsibilities:

E-commerce Operations

  • Oversee Shopify DTC operations, liaising with the fulfillment center and warehouse to ensure seamless delivery of products to customers 
  • Audit monthly invoices from warehouse and 3PL for accuracy and processing 
  • Report on monthly DTC sales, revenue, and profit
  • Maintain and update Shopify product pages in partnership with Marketing Director 
  • Collect evidence and dispute customer chargebacks as needed

Wholesale Operations 

  • Act as main point of contact for wholesale partners: Sephora, Thirteen Lune, Revolve, CO Bigelow, and professional channel partners
  • Share inventory status, new product updates, and solicit POs from all partners 
  • Maintain SKU catalogues and terms master document, with channel breakdown
  • Receive purchase orders (both EDI and email) and liaise with 3PL for fulfillment and delivery 
  • Maintain wholesale log and tracker for all POs on weekly basis, review with team on monthly basis 
  • Support launch of professional channel expansion to doctor offices, medical spas, and aestheticians 
  • Collect evidence and dispute wholesale partner chargebacks as needed

Product Development Project Management

  • In partnership with team, lead product development project management from conception to launch (no more than 2 launches per year) 
  • Aggregate product briefs, and liaise with product formulator through development to tech transfer, keeping team and contractors on schedule, maintaining timelines and COGS
  • Liaise with existing contract manufacturers to produce bulk, fill and pack; and deliver to warehouse 
  • Identify, source, and secure primary and secondary packaging for new launches 
  • Maintain COGS worksheets with updated information on monthly basis 

Supply Chain Management 

  • Oversee inventory management to optimize stock levels and minimize shortages
  • In partnership with finance team, lead annual forecasting, including review and adjustment on quarterly basis to ensure appropriate stock levels 
  • Owns 3PL relationship and process maintenance
  • Manage component/raw materials inventory at contract manufacturers and partners
  • Responsible for finished goods inventory at warehouse and fulfillment 
  • Manage logistics, including coordinating freight transfers and liaising with freight companies
  • Complete SKU number alignment and revision, confirm product information is up-to-date and accurate 
  • Maintain compliance with all Sephora vendor requirements, including pack sizes, shipping forms, GTIN codes, and UPCs
  • Liaising with existing vendors for all replenishment orders, including primary and secondary packaging
  • Project management of vendor relationships and initiatives

General Operations / Reporting 

  • Responsible for updating weekly wholesale sell-through reports
  • Maintain wholesale log and review with team on monthly basis 
  • Support finance team in providing vendor invoices for AP
  • Ensure warehouse inventory of packing and shipping materials 
  • Manage outsourced customer service team, liaising as needed 
  • Update operations and customer service SOPs on regular basis 
  • Manage and execute orders for gratis shipments to press, investors, VIPs, etc. 
  • Support team in monitoring, tracking, and reporting on key operational issues affecting the business

Preferred Experience:

  • Demonstrated operational excellence with established omnichannel experience
  • Strong beauty or CPG industry experience required 
  • Shopify and Sephora.com experience required 
  • EDI experience required, preferred knowledge of SMSCommerce
  • Background working with ERP systems and integrations 
  • Experience identifying, tracking, and reporting on relevant KPIs
  • Proven ability to plan and execute project initiatives effectively and efficiently
  • Bachelor’s degree or equivalent experience
  • Proficiency in Google Workspace (Docs, Sheets, Slides), Slack, Microsoft Excel, Gorgias, etc. 
  • Familiarity with project management tools for efficient task management, such as Asana

Desired Personality Attributes: 

  • Communication Skills: excellent written and oral communication abilities
  • Strategic Thinking: strong strategic thinking and decision-making skills
  • Partnership Development: ability to create winning partnerships with retailers
  • Results-Oriented: proven track record as a fast-paced results driver, with a focus on unlocking opportunities and responsible forecasting
  • Creativity and Analysis: creative thinker with analytical insight, capable of integrating art and commerce, digital and omnichannel perspectives
  • Consumer Focus: consumer-focused mindset, with the ability to think globally and translate strategies locally
  • Data-driven and Intuitive: ability to balance data-driven insights with intuition
  • Personal Attributes: smart, confident, ambitious, high-energy, self-starting, intellectually agile, results-oriented, resilient, transparent, collaborative, curious, and hands-on
  • Cultural Alignment: will embody Rose Ingleton MD’s culture and be passionate about contributing to its goals and supporting our amazing community 
  • Startup/team player attitude, willingness to roll up sleeves to get it done
  • Ability to work independently as a self-starter on a remote-first team 

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel you meet every requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

The ROSE Ingleton MD team is a small, agile, remote-first, multicultural team that encourages candidates with diverse backgrounds, cultures, voices, beliefs, and perspectives to join our growing workforce. We believe a diverse team allows us to best serve our community, customers, employees, and candidates participating in our recruitment process.

Please submit your resume (as PDF attachment) and cover letter via email to careers@rosemdskin.com. Applications will be accepted until July 1, 2024.